A Buffalo homeowner sustained water damage to a rental home from a leaky second-floor pipe. They submitted their claim to State Farm whose Premier Service Program called in Stanley Steemer’s General Construction Division to inspect for general repairs.

Initially, the property owners thought all that was needed was some drywall patching and painting in the kitchen. However, after a thorough inspection, Stanley Steemer’s technicians discovered that the plaster kitchen ceiling and walls were saturated from the leaky supply line in a second-floor bathroom.

After informing the claims adjuster and receiving permission to mitigate the damages and dry the structure, Stanley Steemer began removing the wet plaster walls and ceiling in the kitchen. The kitchen was stripped down to the studs, mold was remediated, and the flooring was removed. During the drying process, plans for the necessary repairs were completed.

Handling each aspect of the claim, the homeowners were very grateful for the fast response and fast turnaround on the rebuild. Proving that small details do matter, the homeowner expressed sincere gratitude with how clean the house was left on a daily basis during the demo work and rebuilding.

Since the construction has been completed, the homeowner has asked for personal services to be performed on the home they live in to increase its value for a potential sale.