After sustaining fire or smoke damage, from an actual fire or a furnace puffback, it is important to remember that smoke residue is very harmful and cannot be cleaned with conventional cleaners. One call to 1-800-STEEMER and you will have certified, experienced fire restoration technicians to take care of your home and contents.

The following steps will take place when you call:

• A knowledgeable representative contacts the customer within 15 minutes of the initial emergency call. Although is seems natural for a homeowner to begin cleaning their home, foresight and experience may be the deciding factor between an item being a loss or restorable.

• A crew of certified, trained, and experienced fire damage technicians is dispatched to the site within two hours. Delayed action will jeopardize or seriously impede satisfactory restoration.

• The scope of work is assessed through an inspection of the site, which includes determining the cause, answering all the customers' questions, and establishing the items that can be restored.

• An estimate of the scope of work (including photos and diagrams) is provided within 24 hours.

• Board-up or containment of affected areas are performed as needed at the site.

• To prevent secondary damage, the indoor environment is controlled and an emergency wipe-down is also executed.

• Will perform after-fire duct cleaning.

• Work directly with insurance company to process the claim and get your home back to normal as quickly as possible. Time is money!

• Items are restored to their pre-loss condition using proper techniques including contents restoration, wall and surface cleaning, carpet and upholstery cleaning, and HVAC cleaning.

• A final walk-through with the owner is conducted and a Certificate of Satisfaction (COS) is signed.